Terms of Service
Welcome to Casana AI. These Terms of Service ("Terms") are a contract between you and Idirleon FZ LLE, a Free Zone entity established in the United Arab Emirates ("we", "us", or "Idirleon FZ LLE"), and govern your use of the Casana AI mobile app and our backend services (together, the "Service"). By creating an account or otherwise using the Service you agree to these Terms.
Please also read our Privacy Policy, which explains how we handle your information.
1. Eligibility
You must be at least 13 years old to use the Service. If you are under the age of majority in your jurisdiction, you may only use the Service with the involvement of a parent or legal guardian. You confirm that all information you provide is accurate and that you have authority to enter into these Terms.
2. Your account
You can sign in with email and password, or with Apple or Google. You are responsible for keeping your sign-in credentials and device secure, for all activity that happens under your account, and for promptly notifying us of any unauthorized use. We may suspend or terminate accounts that violate these Terms.
3. License to use the Service
Subject to your compliance with these Terms, we grant you a personal, worldwide, royalty-free, non-transferable, non-exclusive, revocable license to install and use the Service on devices you own or control, for personal, non-commercial use.
4. Your content
a. You own what you upload.
Photos you take (room scans, product snaps), text you type, designs you save, and other materials you put into the Service ("Your Content") remain yours. You retain all rights you had before.
b. License to operate the Service.
To run the Service for you we need a limited license to Your Content. You grant Idirleon FZ LLE a worldwide, royalty-free, non-exclusive license to host, store, process, transmit, display, reformat, and create derivative works from Your Content solely to provide and improve the Service for you — for example, sending a room photo plus a prompt to an AI provider to generate a restyle, then storing the result back on your behalf. This license ends when you delete the relevant content or your account, except to the extent that retention is required by law or for routine backups (see our Privacy Policy for retention windows).
c. Your representations.
You represent and warrant that (i) you own Your Content or have all rights necessary to grant the license above, (ii) Your Content does not infringe, misappropriate, or violate any third-party right or applicable law, and (iii) Your Content does not contain personal information of other people who haven't consented to its inclusion.
5. AI-generated outputs
The Service uses third-party AI models to generate restyles, described edits, and other derivative images from photos you upload ("AI Outputs").
- AI Outputs are generated automatically. They may contain inaccuracies, artifacts, or aesthetic choices you did not intend. The Service is for inspiration and exploration; it is not professional design, architectural, structural, or engineering advice.
- To the extent any rights in AI Outputs exist and are transferable to you, we assign them to you. You are responsible for how you use AI Outputs.
- You agree not to use AI Outputs to harass, defame, impersonate, or sexualize real people, to generate content that infringes intellectual property, or to do anything else prohibited by Section 7.
6. Subscriptions and billing
Parts of the Service may require a paid subscription, billed through Apple's In-App Purchase on iOS. Subscription terms (price, renewal interval, trial length, refund policy) are presented to you in-app before you purchase. Your subscription auto-renews until cancelled.
Cancellation is handled through your App Store account settings (Settings → Apple ID → Subscriptions on iOS). Trial cancellations made at least 24 hours before the trial ends prevent the first paid renewal. Refund requests are governed by Apple's policies; we generally do not have the ability to issue refunds directly.
If you start a trial, we may store the trial start/end dates and your subscription status (trial / active / expired) on our backend so the in-app reminders and gated features work. We do not receive your full payment card details.
7. Acceptable use
You agree not to:
- Use the Service for anything illegal, harassing, defamatory, or invasive of someone else's privacy.
- Upload content that infringes intellectual property, contains malware, or violates these Terms.
- Reverse engineer, decompile, scrape, or attempt to extract source code from the Service, except where applicable law expressly allows it.
- Circumvent rate limits, access controls, or security features.
- Use the Service to build a competing product or service, or to train a competing AI model.
- Resell, sublicense, or commercially exploit the Service without our written permission.
We may remove content or suspend accounts that violate these rules.
8. Our intellectual property
The Service itself — the app, the backend, the visual design, the brand, the prompts and pipelines we wrote — is owned by us or our licensors and is protected by intellectual-property laws. These Terms grant you a license to use the Service; they do not transfer any of those rights.
9. Third-party services
The Service integrates with third-party services (Apple, Google, OpenAI, Amazon, Cloudflare, Heroku, and others). Your use of those services is also governed by their own terms; we're not responsible for what they do. If a third-party service is unavailable, parts of the Service may not work — we'll do our best to recover but make no guarantees.
10. Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT AI OUTPUTS WILL BE ACCURATE OR FIT FOR YOUR PURPOSE.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL IDIRLEON FZ LLE, ITS AFFILIATES, OR THEIR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM AND (B) US$50.
Some jurisdictions don't allow the exclusion of certain warranties or the limitation of certain damages; in those jurisdictions, the limitations above apply only to the extent permitted by law and your statutory rights are not affected.
12. Indemnification
You agree to indemnify and hold Idirleon FZ LLE harmless from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of (a) Your Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your violation of any third-party right.
13. Termination
You can stop using the Service at any time and delete your account from the Settings screen or by emailing idirleonfzlle@gmail.com. We may suspend or terminate your access if you violate these Terms or use the Service in a way that creates legal risk for us. Sections that by their nature should survive termination (intellectual property, disclaimers, limitations of liability, indemnification, governing law) will survive.
14. Changes to these Terms
We may update these Terms from time to time. The "Effective" date at the top reflects the latest version. For material changes we will give you reasonable notice in-app or by email. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you don't agree, your remedy is to stop using the Service and delete your account.
15. Governing law and disputes
These Terms are governed by the federal laws of the United Arab Emirates, without regard to its conflict-of-laws rules, except that mandatory consumer-protection laws of your country of residence may continue to apply. Any dispute arising out of or relating to these Terms will first be addressed informally — contact us at idirleonfzlle@gmail.com and we'll try in good faith to resolve it within 60 days. If informal resolution fails, the competent courts of the United Arab Emirates will have exclusive jurisdiction, except where applicable law gives you the right to bring proceedings in your country of residence.
16. Apple-specific terms (iOS app)
If you are accessing the Service via the Apple App Store, the following additional terms apply:
- These Terms are between you and Idirleon FZ LLE only — not with Apple. Apple is not responsible for the Service or its content.
- The license we grant you above is non-transferable and limited to use of the Service on Apple-branded devices you own or control, as permitted by the Apple Media Services Terms.
- Apple has no obligation to provide maintenance or support for the Service.
- If the Service fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price to you (if any); to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the Service.
- You and Idirleon FZ LLE acknowledge that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and have the right to enforce them against you.
17. Contact
Questions about these Terms? Email idirleonfzlle@gmail.com.